Taavi Vosu

IT Technical Support Engineer Ii @Amazon

Responsibilities: Provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site’s technology infrastructure to support changing business and IT requirements. The extent of your responsibilities will include but not be limited to: · Review, revision and execution of change management requests as required. · Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly. · Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety Guidelines. · Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards. · Carry out ad-Hoc requests as and when required, supporting a wide customer base. · Continuously be focused on your customers, delivering an outstanding level of service. · Coordinate asset and Inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers. · Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand. · Represent the IT department in site meetings / conference calls. · Produce weekly reports covering metrics and work performed. · Contribute to sites on call schedule. · Provide mentoring and training to technicians and other engineers and act as the technical contact for remote support teams as and when required.