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Steve Yoerg
Senior Service Delivery Manager @Arch Insurance Group Inc.
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WORK HISTORY
Senior Service Delivery Manager @Arch Insurance Group Inc.
Leads the managed services vision and strategic development process for assigned business segment to include services roadmap development and periodic review processes• Own roadmap of public & managed cloud based infrastructure, security, and networking programs in pursuit of highly scalable, effective, and dynamic Infrastructure product for the assigned segment• Led the strategic planning & execution of a large scale hybrid cloud migration, including assessment, architecture design, phased migration & optimization ensuring business continuity, security and cost efficiency.• Directed x-functional teams through full migration lifecycle, leveraging 6R migration strategies (rehost, replace, replatform, refactor, retain, retire, rearchitect) to modernize IT infrastructure, and drive digital transformation.• Foster close relationships with key constituents and technology vendors to validate strategy/roadmap• Deep knowledge of the business case for proposed services and initiatives in assigned business segment, including cost/benefit estimates, trends, competitive and risk analysis, service industry best practices, & product development timelines• Partner with business & technical teams to plan, prioritize service delivery release and specific release content• Prepare business case (financial/ROI) analysis to quantify and determine the value to the services organization of a current or potentially new service• Plan, prioritize, and manage the services, features, and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial, and corporate objectives in assigned business segment demonstrating strong understanding of the business segment needs• Collaborate with the engineering and operations teams to ensure consistent execution of service delivery plans following established service delivery methodology and processes that result in service delivery on time & in budget
EDUCATION
Winthrop University
Masters Degree
University of North Carolina at Charlotte
Bachelor of Science Degree
SKILLS
ABOUT STEVE YOERG
Strategic and results-driven technology leader with 25+ years of experience leading…
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