Sylvain Labelle
Head of Enterprise 5g Services - Americas @Ericsson
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WORK HISTORY
Head of Enterprise 5g Services - Americas @Ericsson
Montreal, QC, CA
EDUCATION
Université de Sherbrooke
Bachelor of Applied Science (B.A.Sc.), Electrical, Electronics and Communications Engineering
SKILLS
ABOUT SYLVAIN LABELLE
20+ years’ experience as a leader in the ICT software industry. My interests and talents are in creating collaboration between organizations and people creating a full loop between requirements and delivery. I work as well on strategic issues with executives than on solutions with the technical teams. My experience in leading Customer Experience units brings an extra edge in understanding efficient solutions for users. • Invest in organization culture change where leadership, solution thinking, and customer experience are prime values • Make the bridge between customers, engineering, sales and product management to solve commercial and delivery issues • Manage large organizations with 600 people around the globe doing components development, customer support, architecture, E2E testing, operations, sourcing, etc. • Evolve E2E software delivery model with Agile, Automation, Analytics, DevOps, Security, SaaS and Customer Experience practices
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