Syed Ali
IT and Shopify Support @Rsb Traders Ltd
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WORK HISTORY
IT and Shopify Support @Rsb Traders Ltd
Birmingham, GB
Led the deployment and support of EPOS Now and Shopify POS systems across multiple retail sites, boosting transaction efficiency by 90% and reducing downtime.• Managed IT infrastructure setup, including hardware and peripherals, for store openings, ensuring 100% compliance with internal standards and timelines.• Trained 30+ staff on POS systems, cutting technical support tickets by 85% within three months.• Implemented proactive maintenance and real-time monitoring, reducing system outages by 70% and enhancing customer service responsiveness.
EDUCATION
JAFFERY ACADEMY MOMBASA
PRIMARY
JAFFERY ACADEMY MOMBASA
HIGH SCHOOL
Aston University
Bachelor of Science in Computer Science, Computer Science
ABOUT SYED ALI
I’m a tech enthusiast with a deep love for data and how it can shape smarter business…
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