Syed Azhar Hussain
Customer Service Specialist @TDCX
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WORK HISTORY
Customer Service Specialist @TDCX
Hyderabad, IN
Address the reported issue by the host of studio which listed on Momence platform.• Answering questions and providing solutions to customer issues via chat.• Sharing knowledge about products or services, including features, pricing, and availability.• Addressing and resolving customer complaints in a timely and professional manner.• Helping customers troubleshoot issues with products or services.• Transferring complex issues to senior support agents or other relevant teams.• Contributing to the development and maintenance of the knowledge base to improve future customer support.• Meeting or exceeding performance metrics, such as first response time, resolution rate, and customer satisfaction.• Meeting or exceeding performance metrics, such as first response time, resolution rate, and customer satisfaction.• Analyzing issues and providing creative solutions.• Managing multiple chat conversations simultaneously and meeting response time targets.• Remaining patient and empathetic when dealing with frustrated or upset customers.
EDUCATION
St.Joseph High School
High School
Vikas Vidyaniketan Junior College
Intermediate (10+2)
St. Mary's Engineering College
Bachelor of Technology (B.Tech.)
ABOUT SYED AZHAR HUSSAIN
2+ years of experience as a customer service associate at Amazon. Had experience in handling contacts from Singapore and Australia region 1.5+ years experienced, professional Recruiter looking to be an asset to a company in need of a professional and intelligent recruiter. 1+ Years of experienced as a Sourcing Specialist. Using advanced search techniques in locating active and passive candidates using non-traditional resources such as; Boolean operators, blogs, social networks, etc. Identify potential candidates through various sourcing channels, mainly job portals (Monster, Career builder, Indeed), LinkedIn. Professional experience in US Staffing as a Non-IT, Engineering & IT Recruiter. A result oriented professional with experience in the areas of Sourcing, Recruitment, Selection and Negotiation. An out-of-the-box thinker committed towards the growth and welfare of staff keeping the interest of the organisation constantly as paramount. Excellent experience in complete Recruiting life-cycle including understanding the requirement, Sourcing resumes & Screening candidates, Negotiating rates, Submitting resumes to Account Manager, Confirming interview, Placements, etc. Experience working with different job portals including Monster.com, Dice.com, and CareerBuilder for sourcing resumes on the Non-IT/IT requirements. Quick Learner and very good experience as a team member. Excellent knowledge and experience in using ATS(Job-diva)
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