Syed Abbas Zaidi
Senior Client Engagement Manager @LotusFlare
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WORK HISTORY
Senior Client Engagement Manager @LotusFlare
CA
Multi-Million Dollar Program Ownership: Accountable for the end-to-end delivery of large-scale digital programs ($2M+), overseeing scope, schedule, budget, and risk to ensure high-quality, predictable releases- Agile Delivery Leadership: Led Agile delivery across multiple squads, focusing on sprint execution, backlog prioritization, and driving cross-functional teams, including engineering, solutions architects, product, and QA- Executive Strategy: Defined program visions and success metrics in partnership with senior stakeholders, while managing C-suite reporting and decision forums- Account Growth: Aligned program outcomes with broader business goals to strengthen client partnerships and identify new opportunities for strategic expansion.
EDUCATION
Massachusetts Institute of Technology
Professional Certificate in Digital Transformation, Information Technology
Telfer School of Management at the University of Ottawa
Bachelor of Business Administration (BBA), Finance and Financial Management Services
SKILLS
ABOUT SYED ABBAS ZAIDI
Client Engagement & Transformation Leader with 15+ years of experience driving enterprise-scale digital transformation across telecom, insurance, and financial services. I specialize in owning end-to-end SDLC delivery, leading cross-functional global teams, and executing complex, multi-million-dollar programs from strategy through implementation and managed services. I partner closely with C-suite stakeholders to shape technology strategy, modernize operating models, and deliver measurable business outcomes. My track record includes launching digital platforms at speed, scaling delivery organizations, and consistently converting execution excellence into revenue growth, deal expansion, and long-term partnerships. With a strong foundation in consulting and delivery, I bring a unique blend of strategic advisory and hands-on execution, spanning cloud transformation, CCaaS, vendor strategy, and large-scale outsourcing initiatives. I’m particularly passionate about building high-performing teams, establishing scalable delivery frameworks, and identifying innovation opportunities—especially in AI-driven transformation—to unlock new value for clients.
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