Dhawal Thumar
Customer Service Lead @LotusFlare
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WORK HISTORY
Customer Service Lead @LotusFlare
Pune, IN
Overseeing Nomad eSIM’s customer service strategy, developing a robust multi-channel support infrastructure, and ensuring operational excellence. This role includes recruiting and mentoring a high-performing team, integrating advanced CRM systems and AI technologies. Regular data analysis and cross-functional collaboration ensuring continuous improvement, driving customer satisfaction, business growth, and foster brand loyalty in a global market.
EDUCATION
DY Patil University
Master of Business Administration - MBA, Business Analytics
Sri Chaitanya Jr. College
Intermediate - BIE, MPC
Hasvita Institute of Science & Technology
Bachelor's degree, Electrical, Electronics and Communications Engineering
S.S. Jain School
SSC, -
ABOUT DHAWAL THUMAR
Customer service enthusiast with 10+ years in customer service with dedication to operational leadership and a passion for driving customer excellence. I\'ve experience with setting up and scaling large teams and have managed full gamut of customer service in various leadership capacities. I also have a knack for detail and led various process and dollar-saving initiatives. People also know me as an active listener, one with an executive presence and passionate about mentoring and shaping people to be the best version of themselves.
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