Sweta Kumari
Operations Associate @WNS
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WORK HISTORY
Operations Associate @WNS
Pune, IN
Monitor and collect data on client portfolio servicing activities, maintaining 100% accuracy in SRM for performance tracking and reporting, ensuring same-day closure and 100% SLA adherence without escalations- Coordinate with Underwriting, Claims, Billing, and Customer Support teams to resolve discrepancies, supporting seamless cross-functional workflows- Actively contribute to process discipline, risk mitigation, and service quality improvement in a high- volume, client-facing BFSI environment- Recognized for high CSAT performance, proactive issue resolution, and consistent operational excellence.
EDUCATION
Manipal Institute of Management, MAHE, Manipal
Executive MBA, Finance, General
Ajeenkya D Y Patil University
Bachelor of Business Administration - BBA, financial services
ABOUT SWETA KUMARI
I’m an Operations professional with 2+ years of BFSI experience across insurance and lending operations in US and Indian markets. Currently an Associate – Operations at WNS Global Services, managing 30–60 client with 100% SLA adherence, audit-ready documentation, and strong CSAT performance.Experienced in MIS reporting, Salesforce SRM governance, compliance monitoring, and cross-functional coordination with underwriting, claims, billing, and support teams. Known for owning outcomes, maintaining data integrity, and enabling leadership through accurate reporting and process discipline.Proven exposure to high-value home loan operations at Godrej Housing Finance and Bajaj Finance, combining operational accuracy with performance-driven execution. Actively building toward senior operations, compliance, and risk roles where precision and accountability drive impact.
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