Vikas Singh
Deputy Manager Wfm @WNS
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WORK HISTORY
Deputy Manager Wfm @WNS
Gurugram, IN
EDUCATION
NDS, RISHIKESH
12, Business/Commerce, General
JAIN College
Bachelor of Commerce (BCom), Finance, General
ABOUT VIKAS SINGH
COPC HPMT Certified– Workforce manager with high focus on customer experience and client Partnerships beyond the WFM framework. Managed Premium accounts with P&L Capacity and client partner responsibility. Worked directly with Corporate management on contract Negotiations, Planning & Scheduling and strategic business management for Increasing revenue capabilities, avoid leakages, Setting up strategic locations, employee satisfaction/Retention in Optimum cost and efficiency rates. Experienced in Centralising,
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