Solomon Wen
Manager, Support Account Management @Broadcom
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WORK HISTORY
Manager, Support Account Management @Broadcom
Achievement in Maintained 100% team retention rate post acquisition. Also grew the team with 4 additional team members. Practiced empathy and servant leadership during this time period.2. Recruiting new Support Account Managers, in accordance with Broadcom’s process & policies- Refined, simplified, and implemented 3-step interview process - Phone screening, SAM peer interview, and Manager Interview- Recruited current team members to participate in the peer-interview process- Designed and implemented an interview score tracking system.3. Partnered with Program Manager, designed and implemented processes to enable the Support Managers to raise concerns with Support Teams, on behalf of their customers.4. Account Renewal & DTSE purchase- Worked on focused accounts to build relationships and drove for Support Account Manager & DTSE purchases- Result: 4 accounts extended / renewed with full time Dedicated Support Account Managers.
EDUCATION
University of Toronto - Innis College
Honours Bachelor of Arts, Economics and East Asian Studies
SKILLS
ABOUT SOLOMON WEN
Leader & People Developer. Critical & Strategic Thinker. Father of a loving daughter.
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