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Swapna Bheemi Reddy
Servicenow Developer @SouthState Bank
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WORK HISTORY
Servicenow Developer @SouthState Bank
Seattle, WA, US
Designed and deployed scalable solutions across ITSM and ITOM modules, including full implementation of Incident, Problem, Change, and Service Catalog.* Automated user provisioning and ticket routing using Flow Designer, Script Actions, and Inbound Email Actions.* Integrated ServiceNow with external platforms such as Azure Active Directory and Jira using REST APIs and OAuth2 tokens.* Customized Service Catalog items, built complex multi-step workflows, and implemented approval chains based on user roles and location.* Designed Service Portal widgets using AngularJS and GlideAjax to provide user-friendly interfaces.* Created custom Scoped Applications for HR onboarding and asset lifecycle management workflows.* Set up and configured CMDB and Discovery, mapping CI relationships and validating data integrity.* Built Performance Analytics dashboards for CIO-level reporting, visualizing ticket trends, SLA breaches, and agent productivity.* Developed ACLs and Data Policies to restrict access to sensitive data based on department and role.* Migrated legacy scripts to Flow Designer logic for maintainability and upgrade compliance.* Led platform upgrades and patching efforts during major version changes (Rome to San Diego to Tokyo).* Automated CI/CD deployment pipelines using Git integration and update sets for release management.* Wrote custom Business Rules, Script Includes, and Scheduled Jobs to process asynchronous tasks.
EDUCATION
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech, Computer Science
Trine University
Master's degree, Information Science/Studies
ABOUT SWAPNA BHEEMI REDDY
I’m a passionate ServiceNow Developer with 5+ years of experience crafting enterprise-grade solutions across ITSM and ITOM modules. Skilled in configuring workflows, building scoped applications, and automating tasks using Flow Designer, MID Servers, and Service Catalogs. Proficient in REST/SOAP API integrations with tools like Azure AD, Okta, and Jira. Delivered secure platforms using ACLs and CMDB auto-discovery, and built executive dashboards for performance analytics. Agile-driven, with a strong focus on documentation, testing, and deployment.
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