Svetlana Benjamin
Lead Consultant Project Manager @Infosys BPM
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WORK HISTORY
Lead Consultant Project Manager @Infosys BPM
New York, NY, US
Lead Project Manager• Lead the planning and implementation of commercial and residential projects, implementation of which allowed to move Direct TV customers from AT & T systems to Direct TV systems.• Effectively manage budget and resources, develop detailed schedules, work plans and resource maps, collect status from participating applications at daily standup meetings, provide communications to stakeholders including weekly status reporting, proactively identify, manage and resolve issues and risks. • Successfully implemented: Chat Migration project; Case Pop up project; BAU project supporting multiple features for Sales and Services; Genesys Direct Sales project, which allows to generate prefilled Lead form pop up when customer calls, interview the customers using Genesys soft phone queues, and pass completed Lead form information to the ordering system.
EDUCATION
Tashkent State University of Engineering
M.S
ABOUT SVETLANA BENJAMIN
Competent, highly motivated IT Professional with 20+ hands-on experience in all aspects…
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