Suzanne Tylka

WORK HISTORY

EDUCATION

SKILLS

ABOUT SUZANNE TYLKA

I am a results-driven leader with over 15 years of proven success in global tech marketing, sales, and business development. My expertise lies in fostering long-term relationships with cross-functional teams, customers, partners, ISVs and analysts, while maintaining a positive \"can do\" attitude. I excel in delivering persuasive programs, achieving measurable outcomes and expanding market share.Global product marketing, sales and business development skillset - Track record in launching new global tech businesses for ServiceNow (Service Operations & AI Agents), ABB IIoT Edge and Ergon Retail energy solutions. My success is attributed to my ability to understand key metrics, performance across the end-to-end customer journey and innovative marketing strategies. At ABB, I grew mining sales by 54% with 22 new customers, 45% via partners. Powerful writer and motivational speaker - I develop and share compelling vision, storytelling by personas, key use cases, content and integrated marketing programs for market opportunities. I explain complex matters clearly and succinctly, tailored to the audience. I shaped the ServiceNow ServiceOps lead gen “land program” to meet 105% of target via impactful content with thought-leadership, webinars, videos and more to capture new customers and accelerate the sales cycle.Strategic customer & sales / partner results: At QUT, as BDM, I increased program income by 125% over 14 months and built GM-level trusting relationships with customers, businesses, government & industry partners. I ensured integrated marketing plans, with clear KPI metrics and systems for constant improvement. I built internal process thinking for scale.Business owner, with strategic planning and management leadership: From founding to year 6, I achieved aggressive year-on-year sales growth,$20M revenues & 13% gross margin. I held full P&L responsibility, staffing and KPI definition.Team leader, team builder and team player – always maintain flexible, positive attitude. At ServiceNow, ABB & HP, I worked in complex matrixed teams across multiple time zones, I am adept at owning results in a fast-paced work culture while paying attention to detail. I managed a team of 17. CONTACT INFO: S••••••••@gmail.com