Suzanna Arockiam

WORK HISTORY

EDUCATION

ABOUT SUZANNA AROCKIAM

I’m a dedicated and experienced professional with a diverse background in customer service and administrative roles. Here is a snapshot of my professional journey: 1. Ramesh Builders: Position: Receptionist Duration:[2015]-[2015] Responsibilities: Managed the reception area, ensuring a welcoming and professional atmosphere. Handled inward and outward ledgers, maintaining accurate records of transactions. Assisted visitors, clients, and employees with their inquiries and directed them to the appropriate departments. WNS (Air Canada Airlines): Position: Customer Service Representative (Delayed Baggage Process) Duration:[2016]-[2017] Responsibilities:Provided exceptional customer service to Air Canada Airlines\' passengers with delayed baggage. Assisted customers in the process of locating and retrieving their delayed baggage. Resolved customer complaints and inquiries efficiently and effectively. Tech Mahindra (Three - UK Network Provider): Position: Customer Support Representative (On Calls and Chats) Duration:[2017]-[2021] Responsibilities: Handled customer queries and issues related to network services provided by Three in the UK.Assisted customers via phone calls and chat conversations, ensuring prompt resolution of their concerns. Vodafone (UK Network Provider): Position: Senior Customer Relations Advisor (Chats) Duration:[2021]-[2022].Responsibilities: Served as a key point of contact for customers of Vodafone, a leading UK network provider. Provided expert guidance and assistance to customers through chat conversations. Resolved complex customer escalations, ensuring high levels of customer satisfaction. Present Role: Maersk (Logistics Company): Position: Process Expert Duration:[2022]- Present Responsibilities: Currently working as a process expert in, a renowned logistics company. In my role at Maersk, I meticulously conduct discrepancy checks, ensuring accuracy and reliability. I also manage the client huddle board, ensuring timely updates, and proficiently allocate tasks, contributing to seamless workflow and client satisfaction Throughout my career, I have demonstrated a strong work ethic, effective communication skills, and a commitment to delivering exceptional customer service. I thrive in fast-paced environments, and my ability to adapt quickly has allowed me to succeed in diverse roles. I am always eager to take on new challenges and contribute to the success of the organizations I work with. I am open to networking and exploring new opportunities. Please feel free to connect with me on LinkedIn.