Suzan Kisa
District Manager, Mortgage Specialist @RBC
Signup · Get unlimited contacts
WORK HISTORY
District Manager, Mortgage Specialist @RBC
Lead a team of Mortgage Specialists to consistently achieve and exceed funded mortgage volume, cross-sell, and partner development targets. Motivational leadership, coaching, guidance, and direction to a team of credit professionals. • Provide coaching, value-added feedback, and mentorship to team members, focusing on sales management disciplines, client acquisition, and revenue growth • Support the Regional Vice President (RVP) in aligning business plans, monitoring performance, and ensuring that sales strategies are executed effectively across the district. • Foster relationships with real estate agents, builders, lawyers, and other COIs to drive referral-based mortgage business and increase market presence. • Partner with internal stakeholders, and lending support, to resolve issues, streamline processes, and maximize client satisfaction. • Ensure compliance with regulatory and operational standards, including AML, KYC, and privacy requirements, while maintaining a disciplined approach to risk management. • Drive innovation by leveraging digital tools, marketing strategies, and new approaches to enhance business development and client experience. • Recruited, developed, and retained diverse talent, building a culture of accountability, collaboration, and high performance. • Improved productivity and client outcomes by championing structured sales practices and individualized business plans for each Mortgage Specialist • Established a strong market profile by actively engaging with external partners and community leaders, positioning RBC as a trusted leader in home financing. • Ensure adherence to RBC’s credit and operational risk policies while maintaining effective operational practices to deliver consistently high service levels. • Proactively identify and implement process improvements to enhance efficiency and client satisfaction. • Fully accountable for generating new mortgage business and driving book acquisition
EDUCATION
Canadian Securities Institute
Professional Financial Planning Course (PFPC)
Canadian Securities Institute
Branch Compliance Officer
George Brown Polytechnic
Marketing Management & Financial Services
Canadian Securities Institute
Canadian Securities Course
Gazi University
BA, Economics
SKILLS
ABOUT SUZAN KISA
District Manager, Mortgage Specialist
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.