Susie Malcolm
Regional Sales Manager @Gladstone Software
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WORK HISTORY
Regional Sales Manager @Gladstone Software
Scotland, GB
EDUCATION
Cheltenham and Gloucester College of Higher Education
2.1, BA Hons, Sport and Exercise Science with Leisure Management
ABOUT SUSIE MALCOLM
A commercially focused and strategically driven Senior Executive with over 20 years’ experience within the leisure sector - leading high-performing teams and delivering exceptional customer experiences.I bring a proven ability to lead complex, multi-site operations at scale. My career has centred on embedding service excellence, innovating customer journeys, and cultivating high-value propositions that align with business goals and customer expectations.My expertise spans leading significant transformation projects, developing strategic partnerships, and driving operational excellence and sustainability. I’m passionate about creating environments that enhance customer experience, engage communities, and foster positive change.With a people-first leadership ethos, I have a strong track record in developing and motivating teams to perform at their best. I have successfully introduced new propositions, reshaped operational cultures, and led recovery strategies that delivered measurable commercial outcomes.Skilled in: Leadership | Business Development | Strategy | Change Management |Sport and Leisure | Operational Delivery | Customer Experience
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