Sushma Mangalampati
Data Engineer - Associate @ServiceNow
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WORK HISTORY
Data Engineer - Associate @ServiceNow
US
Engineered Airflow-orchestrated ETL pipelines using Python and SQL ingesting ServiceNow ITSM operational datasets intoSnowflake and Databricks lakehouse layers processing 8M+ ticket records monthly, improving reporting availability acrossoperational dashboards by 25%.Modeled analytics-ready fact and dimension datasets using Snowflake and dbt standardizing SLA, MTTR, and incidentmetrics consumed across 30+ operational dashboards, improving metric consistency by 32%.Implemented incremental CDC ingestion pipelines using Databricks Auto Loader and cloud object storage processing 500K+daily updates, reducing batch compute costs by 41% while improving data freshness from 4 hours to under 30 minutes.Delivered feature-ready datasets for AI ticket classification workflows, enabling automated triage pipelines that reducedmanual support categorization effort by 28% across service operations teams.Implemented data quality validation frameworks using Great Expectations and Airflow monitoring pipelines across 20+datasets, reducing downstream data incidents by 35% and improving trust in self-serve analytics.Optimized Snowflake storage clustering and query patterns across large operational datasets, lowering average dashboardquery latency from 2.1 seconds to 1.6 seconds during peak usage.
EDUCATION
Prasad V. Potluri Siddhartha Institute of Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Northeastern University
Master's degree
ABOUT SUSHMA MANGALAMPATI
As a graduate student with a passion for frontend software development, I am eager to embark on a journey that allows me to blend creativity with technology. My academic journey is a blend of rigorous coursework and hands-on projects, where I\'ve honed my skills in HTML, CSS, JavaScript, React and UI/UX design.I am particularly fascinated by the power of frontend technologies to shape the user experience and am constantly exploring the latest trends in UI/UX design to enhance my skill set. My goal is to contribute to impactful projects and help create innovative solutions that improve users digital experiences.I am excited to connect with professionals and organizations that are passionate about leveraging technology to create innovative web solutions.
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