Sushila Nazemi Ryan
Certified Safe 5 Scrum Master & Senior Technical Project Manager @TUI
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WORK HISTORY
Certified Safe 5 Scrum Master & Senior Technical Project Manager @TUI
Luton, GB
A Technical Project Manager accountable for the delivery of the Digital CRM transformation programme working collaboratively with 5 Countries to deliver customer service solution. Delivering working software solutions and supporting the roll out of the functionality across all 5 source markets. CRM transformation is to enable a single view of our customer and deliver an efficient and effective solution to manage customer queries and contacts across all Global TUI touch points. A transformation programme with long-term roadmap to deliver significant improvements on how TUI engages and serves its customers. Large scale project deployment effecting employees globally. CRM Transformation programme has developed the SAP Cloud 4 Customer solution to best meet the needs of the TUI Group. Currently, functionality is live to take customer queries at holiday destinations as well as to manage complaints. The Programme is focused to complete development and roll out functionality across all 5 source markets.
ABOUT SUSHILA NAZEMI RYAN
An IT professional with vast experience in; SAP, Project Management, Portfolio Management, Project Governance, Change and Release Management, Service Support Management, Operations Management, Risk Management and Supplier Management within the Automotive, Finance and Travel industry. A customer focus, results driven candidate who is passionate to deliver an excellent service level to end users. An individual who can collaborate information, problem solve in an analyst and project management way to meet market expectations and customer requirements. Delivering change through structured process and governance using both in-house and 3rd party providers. I have delivered challenging Business and IT change Digital Transformation programmes in Automotive, Finance and Travel industries.
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