Susannah Clements
Commercial Director @Kindred
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WORK HISTORY
Commercial Director @Kindred
I lead our commercial operations across the UK—ensuring we deliver cleaning and FM services that are built around our clients, not built off a template.I’m especially focused on the education, local authority, and public sector—where quality, continuity, and safeguarding are non-negotiable.Key responsibilities:Lead tenders, contracts, and mobilisationsStrengthen client relationships for long-term retentionCoach internal teams for contract growth and delivery successSupport wider leadership in business planning and cultural developmentCore services we deliver at Kindred:Commercial Cleaning (offices, logistics, warehouses)School and Education Cleaning (DBS-checked, safeguarding-first)Caretaking (site security, repairs, key holding, compliance)Grounds Maintenance (seasonal, aesthetic, safety-critical)Specialist Cleans (deep cleans, high-level, pest control)I’m most energised when we transform a challenging contract into a thriving partnership.
EDUCATION
The University of Sheffield
BSc (Hons), Physics
Cambridge Marketing College
CIM Diploma, Marketing Communications
ABOUT SUSANNAH CLEMENTS
Who I Am Commercial Director at Kindred FM. Curious leader…
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