Susan Pollard
Business Transformation Senior Director @Cigna Healthcare
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WORK HISTORY
Business Transformation Senior Director @Cigna Healthcare
US
EDUCATION
University of South Florida
Bachelor of Arts - BA
ABOUT SUSAN POLLARD
HEALTH INSURANCE DISTRIBUTION & SERVICES EXECUTIVE Results-proven, experienced health insurance executive offering a unique blend of business and technical savvy. 20+ career in the industry Diversified experience spans direct delivery of services to the implementation of health technology applications/solutions capturing multimillion-dollar savings/revenue growth, elevating administrative efficiency, enhancing services to/satisfaction of customers, and improving cost and quality of care. Expert in project management, vendor negotiations, process improvement, performance enhancement, and team/organizational development and leadership. Navigate easily between strategic and tactical efforts to drive alignment with and attainment of key business goals. Accustomed to high levels of responsibility (have led multi-million dollar enterprise-wide systems implementation projects and cross-functional internal/external teams) Specialties: KEY SKILLS Business & IT Alignment Cost Containment Programs Account Management Strategic/Tactical Planning Cross-Functional Supervision Large-Scale Project Management Enterprise IT Implementations/Migrations Process Reengineering/Improvement Systems Development/Automation Requirements Analysis/Documentation Services Design/Delivery Custom Technology Solutions Client Services Management Teambuilding & Training
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