Susan Harris

Senior Customer Success Manager @Deltek

Herndon, VA, US

Provide expert oversight to more than 60 Deltek member companies, which include enterprise, mid-market, and small business accounts.Capitalize on expertise in conducting research and capability to provide insight on opportunities, market information, and specialized training and account administration.Maintain active engagement in accounts renewal and upselling; strategic planning and support; and new business opportunities prospectingProactively partake in various senior member advisor activities such as new business goals meeting, new hires training, corporate training webinars, and department-wide initiatives.Render professional service by responding to customer requests through email correspondence and telephone call.Manage request account administration research, federal government procurement, business development, and competitive analysis.Facilitate training for more than 100 persons on GovWinIQ site utilization in person or through webinar.Take charge of all departmental requests encompassing billing, new sales, products, accounting, and technical services.Leverage industry expertise in renewing existing subscriptions to identify new business and potential upsell opportunities.Significantly drove increases in sales volume through demonstration of exemplary of performance, as follows- 160% of quota with an additional $300K in new business in 20•••10% of quota with $80K in new business development in 20•••00% of quota in year 2012

George Mason University

Bachelor of Arts (B.A.)