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Susan Clarke
Executive Director @Shirley Ryan AbilityLab
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WORK HISTORY
Executive Director @Shirley Ryan AbilityLab
Chicago, IL, US
EDUCATION
Western Illinois University
Bachelor of Science - BS, Psychology, Business Administration
ABOUT SUSAN CLARKE
Goal-oriented, hands-on revenue cycle executive. Leader of large, integrated healthcare revenue cycle teams. Collaborating across multiple organizational levels with internal and external physicians, and clinical operations leaders. Delivering patient-focused digital front-door experiences. Leveraging A/I, RPA, bots and other technical solutions to address today’s healthcare business challenges. Experienced in Epic, Cerner, Meditech, IDX and Allscripts. Focusing on cash acceleration, revenue improvement, patient experience and large-scale transformations. Overseeing the entire project cycle to accomplish sustainable business outcomes. Some of my key career highlights include: Consolidated and standardized key business units bringing direct staff cost savings of nearly $3.9M while also improving the patient experience outcomes. Launched digital front-door experience achieving up to 80% utilization for outpatient check-in. Led turnaround for troubled business office significantly improving cash flow and reducing Days in A/R in Year 1 Installed a Real-time Authorization tool (RTA) in under 6 months allowing unanticipated 1st year savings and exceeding the 8X ROI from Pro Forma.
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