Susan Bond Rowe
Counselor Development Supervisor @Seven Counties Services
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WORK HISTORY
Counselor Development Supervisor @Seven Counties Services
Louisville, KY, US
Support the professional development, performance, and readiness of crisis counselors working in high-volume, emotionally demanding call center environment. Serve as a coach, observer, and developmental resource focused on strengthening crisis intervention skills, emotional intelligence, communication effectiveness, and performance under pressure.Key ResponsibilitiesMonitor live calls to assess counselor effectiveness, emotional intelligence, communication, and adherence to crisis response standardsProvide structured, strengths-based feedback and coaching to crisis counselors, with a focus on emotional regulation, empathy, judgment, and decision-making during high-acuity interactionsTeach and reinforce core crisis intervention skills, including de-escalation, suicide assessment, boundary setting, active listening, risk recognition, and professional presenceTranslate behavioral observations into practical, skill-based coaching that supports counselor growth, confidence, and consistencySupport counselors in navigating emotionally complex situations while maintaining professionalism and performance expectationsPartner with supervisory and leadership staff to identify development needs, performance trends, and training prioritiesContribute to the design and delivery of training, onboarding support, and ongoing professional development initiativesServe as a trusted developmental resource during escalated or challenging situations, supporting both counselor effectiveness and workforce stability
EDUCATION
Georgia College & State University
Masters, Psychology
ABOUT SUSAN BOND ROWE
As former President of Human Development Company, an Employee Assistance Program (EAP), I have advised and developed senior leaders across multiple organizations. Over more than two decades, I have partnered with executives in large and diverse organizations to strengthen professional skills, communication effectiveness, and leadership capability among individuals in pivotal roles, including C-suite leaders, managers, physicians, and attorneys.My work has focused on addressing performance challenges rooted in communication breakdowns, emotional reactivity, and interpersonal blind spots—translating behavioral insight into observable, sustainable change at both the individual and organizational level.Currently, my work centers on supporting crisis counselors in emotionally demanding environments, strengthening professional effectiveness, resilience, and performance under pressure. Throughout my career, I have worked closely with organizations navigating complex human dynamics, including crisis situations and organizational change, applying sound, psychologically informed judgment in high-acuity settings.My background spans leadership development, crisis workforce support, and behaviorally informed leadership practice where performance, communication, and people leadership are critical to outcomes. I am particularly interested in senior consulting and leadership development roles that bridge behavioral insight, workforce effectiveness, and organizational performance.
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