Suriya Azad Jyoti
Customer Service Assistant @Marks and Spencer
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WORK HISTORY
Customer Service Assistant @Marks and Spencer
London, GB
Delivered high-quality customer service in a fast-paced UK retail environment, ensuring a positive and professional customer experience • Handled daily financial transactions including cash, card, and contactless payments with a high level of accuracy and accountability • Built strong customer relationships by actively listening, resolving queries, and providing tailored solutions • Maintained strict compliance with company policies, including cash handling, security, and data protection procedures • Demonstrated attention to detail while managing transactions, balancing tills, and minimizing discrepancies • Collaborated effectively with team members to ensure smooth store operations during peak hours • Developed strong communication and interpersonal skills by engaging with a diverse customer base.
EDUCATION
University of Hertfordshire
Master's degree, Artificial Intelligence
RAJUK Uttara Model College
Secondary School Certificate, Business Studies
RAJUK Uttara Model College
Higher Secondary Certificate, Business Studies
North South University
Bachelor of Business Administration - BBA, Marketing
ABOUT SURIYA AZAD JYOTI
I am a postgraduate student in business and digital management with a strong interest in building a career in banking and financial services.Currently, I serve as a Student Representative, where I actively engage with both students and faculty to enhance academic experience and communication—strengthening my leadership, teamwork, and problem-solving skills.I am proud to have been recognised as a Top 10% academic performer in my cohort, achieving a distinction (79%) in Artificial Intelligence in Business and Digital Management and strong performance in research methodologies. These experiences have helped me develop a solid foundation in data-driven decision-making, analytical thinking, and business research.Alongside my studies, I work as a Customer Assistant at Marks & Spencer, where I have gained valuable UK experience in: • Customer service excellence • Cash handling and transaction accuracy • Building trust and resolving customer queries in fast-paced environmentsI am particularly interested in opportunities within retail banking, customer advisory, and financial services, where I can combine my analytical skills with a strong customer-focused approach.I am motivated, adaptable, and committed to continuous growth, and I am eager to contribute to organisations that value professionalism, integrity, and customer trust.
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