Melvin George

Customer Service Assistant @Marks and Spencer

Norwich, GB

Worked closely with M&S Data Analyst team as part of informal mentorship, developing an understanding of retail dashboards, sales analytics, and store-level reporting tools- Developed customer service strategies that consistently achieved over 88% satisfaction, through a combination of product knowledge, digital tools, and operational efficiency- Supported store operations across pricing, replenishment, and inventory tracking, while interpreting performance trends at the floor level- Recognised for consistent high performance and communication skills in a fast-paced retail environment.