Suresh Patgunarajah

Network Administrator @Compucom

Troubleshoot, resolve and/or escalate incidents to on call team members as required using HP openview, Service Now, and Remedy ticketing systemExecute pre-planned system and network changes. Monitor inflight changes being completed by third parties and other staff membersImplemented DHCP/DNS changes using Adonis / Proteus / Blue Cat DNS serversComplete health checks and performance and capacity reportingTake ownership of all assigned tickets and drive to resolution; researching and escalating to vendor as necessaryAnalyze service incidents and problems, identify risks, provide recommendations, and implement solutionsTroubleshoot Cisco VPN related connectivity issuesResolving connectivity, performance, security and access problems related to campus network and web based enterpriseAnalysing problems and implementing solutions according to best practice standard and protocolsInstalling, upgrading, and configuring network printing, directory structures, user access, security, software, and file servicesDocumenting hardware and equipment, and system software applications, including remote site deployments for offsite clientsTracking issues until they have been resolved and reported appropriatelyConsulting with users and evaluating requirements, recommending designs, providing cost analyses, planning projects, and coordinating tasks for installation of data networksTroubleshooting and resolving network production problemsConducting technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.Establishing user profiles, user environments, directories, and security for networks being installedWorking as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systemsWorking with vendors to resolve complex network problems