Suresh Karthikeyan
Manager - IT (India) Information Technology @Dimension Data
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WORK HISTORY
Manager - IT (India) Information Technology @Dimension Data
Mumbai, IN
Managing 2800+ users in India (onsite & remote users) along with proper Global security guidelines like Crowd strike Falcon, Bit locker, Qualys implementation with out any downtime > Implementation of Server Backup systems with proper proper Data Redundancy with 99.98% successful recoveries.> Working closely with the Group IT for various projects to ensure that a smooth migration of the Global services are completed with in deadlines for on premise and remote users > Steering & monitoring data centers for DDIN ensuring the continued performance as per the business needs > Designing & implementing IT policies based on ITIL framework depending on business requirements > Implemented and designed WAN & Internet up-gradation with redundancy for all the offices in India for better stability > Fortifying the adherence of IT with SOX & internal IT compliance procedures as per the Global standards set by the company > Implemented Managed Print Services with FollowMe Printing solution for secure print solution > Refresh of VC endpoints for better VC unified collaboration & experience over the APAC region > Steered the project of IT Asset Management Systems for better transparency over IT assets > Initiated & successfully completed the encryption of endpoints (PC) over the region for better security while adhering to the global security policies & guidelines.> POC, Design & Implementation of Server back-ups with 99.98% and over WAN / internet using duplication technologies with 99.95% recoveries > Engaged in monitoring MPLS networks & ILL links in real time of all Locations as per the SLA defined > IT Unified Service Desk for APAC region for tracking and having clarity on tickets > Solution, Deployment, Implementation & Managing of in-country projects pertaining to Asset Management with asset tagging using QR code, document management > Designing & Planning of BCP & DRP Plans as per business requirements
EDUCATION
Jetking
Diploma
Bundelkhand University
B.Tech.
ABOUT SURESH KARTHIKEYAN
Senior level assignments in Service Operations, IT Infrastructure Management and System Administration with an organization of repute ITIL V3 & Microsoft Certified IT Professional with over 18 +years of rich experience in System Administration, Technical Support, Networking, Installation, Configuration & Troubleshooting of Servers, Data Centers and Team Management. Proficient in installation & maintenance of IT equipment; configuration & troubleshooting of operating systems, Windows Servers. Having exposure to a wide range of technologies; skilled in diagnosing hardware & software problems ensuring that quality solutions meet business objectives. Expertise in implementing service desk workflow based on ITIL Standards. Expertise in handling SOX compliance audits, Process Planning & Microsoft Enterprise licensing audits. Hands-on experience in managing large environments with Microsoft Windows Servers, Active Directory, Hyper-V/VM’s, DFS, Exchange Servers, SCCM, Forefront, Encryption, Lyncs, SharePoint, Virtualization or Unified Communication, etc. Expertise in management of entire IT services operations & IT infrastructure with experience in setting up / maintaining Data Centers. Possess good team spirit, strong communication & relation management skills. Self-motivated and tenacious in addressing complex issues and have a positive attitude to adapt with new technologies
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