Suraj Mallick

Bar Service @MSC Cruises

Tokyo, JP

q An experienced and customer-centric management Hospitality professional experience in managing Hotel Operations Management with expertise into Mixology, Flair Bartender of Beer & Wine cocktail preparation, inventory operations, menu development, food safety, restaurant & bar management.q Skillful in promoting guest satisfaction through exceptional service and maintaining high standards/ etiquettes of the restaurantq q Efficient in providing outstanding 5-star guest service including serving food & beverages, resolving queries/complaints raised by the guestsq Hands-on experience in managing bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant valueq Profound experience in ordering/maintaining inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly salesq Proficient in maximizing customer satisfaction and beverage sales through guest service excellence, cost-effective bar management, inventive cocktails and expedient drink-makingq Possess in-depth understanding cash handling and several computerized POS systems, Opera etc.

Bharathiar University

Bachelor of Applied Science - BASc, Hospitality Administration/Management

Bartending Academy of India

6 months, Bartending/Bartender

3 years Diploma course from School of Indian Hotel Management, Bharthiar University, Kolkata

3 years Diploma