Sunil Kumar Nair

Information Technology Service Delivery Manager @Duco Limited

Adelaide, AU

As a Service Delivery Manager at Duco Ltd, I oversee the seamless execution of IT services for clients, ensuring operational excellence, client satisfaction, and continuous improvement. My role involves strategically aligning service delivery with business objectives, driving efficiency, and fostering strong client relationships.Key Responsibilities:• IT Service Management & Delivery – Oversee end-to-end service delivery, ensuring high performance, reliability, and adherence to SLAs.• Performance & SLA Management – Continuously monitor service performance, proactively identifying areas for improvement to exceed client expectations.• Process Optimization & Innovation – Collaborate with cross-functional teams to streamline infrastructure, enhance service workflows, and implement best practices.• Stakeholder & Client Engagement – Build and maintain strong relationships with key stakeholders, ensuring services are aligned with business needs.• Continuous Improvement & Strategic Initiatives – Lead initiatives focused on service innovation, operational efficiency, and driving measurable results for clients.By combining technical expertise, strategic planning, and a client-centric mindset, I contribute to delivering scalable, high-value IT solutions that support business growth and resilience.

Welingkar Institute of Management

Diploma Course in Business Management

Institute R.D.National College

Bachelor Of Science (B.Sc), Physics with Computer Science

National Institute of Information Technology

Diploma Course (Advanced Computing Applications)