Sunil Shivaji Jadhav
Assistant Manager @Infosys BPM
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WORK HISTORY
Assistant Manager @Infosys BPM
Pune, IN
EDUCATION
Welingkar Institute of Management
Junior Managment Leadership Program
Sir Parshurambhau (S P College), Pune University.
Bachelor of Commerce (B.Com.)
ABOUT SUNIL SHIVAJI JADHAV
15+ years Experience. Organization: INFOSYS LtdExperience Summary:Sunil has 15+ years of experience in Operations Management,Project Management, Incident Management and Customer Support with a reputed Telecom and Manufacturing clients.Academic Background and Certifications:Bachler of Commerce, Pune University Management program (MBA Equivalent) from Wilingker’s Institute, Mumbai.Professional and Industry Experience: Sunil has managed various business operations for reputed clients in manufacturing and Telecom industry.As a focused professional had experience in order management for Order processing,Quotes,booking team and RMA,Replacement for shipped orders. With 5+ years of experience in Project Management in Role of Project Escalation’s Manager for entire Global region with most challenging and responsibility in it. Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation and ensuring the consumer satisfaction throughout the escalation process.Responsibility to Manage and perform ITIL aligned Major Incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved within the scope of the Service Level Agreement.He also had strong skill in Employee related management included interviewing, hiring, training, coaching, motivating, discipline, performance appraisal, conflict resolution, and the administration of human resource policies and initiatives.IOT Transition Manager for Order Management new business in Sourcing & Procurement for Fortune 500 American client.Key Achievements:ITIL foundations.Transition of new business for Telecom client of L1 support with Data, inbound & Outbound call support.Visit to Client head office for attending Business development face to face Meetings. Was a member of UAT Testing team (Conducted test scenarios for new Oracle tool ) to support CSE Go live.Process trainer for new business of Sales & Fulfilment for conducting training and certification of 140+ team members.
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