Sunaina Adhikari

Sales Consultant @Bell

Scarborough, CA

Carrying out advisory sales conversations with partners/clients in person and over phone calls, providing Bell’s technology solutions tailored to their needs.• Outlined value-based business cases to prospective clients through presentations, highlighting financial benefits and data-driven insights.• Identified customer needs by asking thoughtful questions and actively listening to resolve their problems and deliver customized solutions that resulted in a hundred percent satisfaction rate in customer experience.• Surpassed sales targets across 6 key performance metrics each quarter by identifying cross-selling opportunities and customer referrals.• Secured appointments for a later date with walk-in customers that are not sure about the purchase.• Followed up with potential customers through calls, text and email reach out whichever is preferred by customer and resulted in fifty percent eventually converting into a sale or referral.• Managed more than fifty customer accounts on SAP software, assisting them with new orders, offeringnew promotions, queries related to bills, and generated reports to optimize the overall sales process.• Handled and escalated issues whenever necessary arising from customer problems, such as faulty internet modems and network coverage issues for customers.• Welcomed and addressed queries and problems of customers daily, enhancing customer satisfaction.