Sunaina

Team Member @Tim Hortons

ON, CA

As a Team Member at Tim Hortons, I provided exceptional customer service by efficiently handling high-volume orders and ensuring a positive guest experience. I managed cash handling and POS operations with 100% accuracy, contributing to smooth daily transactions. I consistently maintained cleanliness and sanitation standards, ensuring compliance with health regulations. By collaborating with team members, I helped reduce wait times during peak hours by up to 20%, improving overall service efficiency. I also trained new hires on company policies and procedures, enhancing team performance. My ability to resolve customer complaints quickly and professionally strengthened customer satisfaction and loyalty.

Lambton College

Marketing Management And Professional Sales

Lovely Professional University

Master of Business Administration - MBA