Sumona Dhara

IT Service Management Senior Consultant for Ministry of Defence Uk @i3Works Ltd

Birmingham, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2022 — Present

IT Service Management Senior Consultant for Ministry of Defence Uk @i3Works Ltd

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Working for UK Government sector organisations, for IT Service Management and Project, Program and Portfolio - process and tool design, consulting and assurance.ITSM Tool consultancy, design and development using JIRA Service Management application

EDUCATION

2000 — 2003

University of Calcutta

BCOM (Hons), Economics, Mathematics, Accounts, Cost

SKILLS

Service ManagementProject DeliveryApplication Portfolio ManagementItil Process ImplementationKnowledge ManagementProject Portfolio ManagementIncident ManagementTeam ManagementProject ManagementService DeliveryBusiness AnalysisService ImprovementRequirements AnalysisItil V3 Foundations CertifiedService Level ManagementEffective Oral and Written Communication SkillsItilConfiguration ManagementIT Service ManagementChange ManagementRequirements GatheringStakeholder ManagementSlaItil CertifiedTransition ManagementData AnalysisManagement

ABOUT SUMONA DHARA

Specialties: Program and Service Delivery Management, IT Service Management, ITIL-F, ITIL-M (SS), IT Project Management, Transition Management, Business Continuity Planning, Business Process Management, Customer Relationship Management, Disaster Recovery Planning, Document Management, Knowledge Management, Quality Consulting, Technical Documentation, Proposal and Contract management.

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