Sumith Ahmed

Client Delivery Manager @NTT DATA, Inc.

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2021 — Present

Client Delivery Manager @NTT DATA, Inc.

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London, GB

EDUCATION

1997 — 2001

University of West London

BSc, Information Management with Business Strategy

SKILLS

Service DeliveryTechnical SupportManagementCall CentersSlaProject DeliveryItilBusiness Process ImprovementService DeskIT ManagementIT Service ManagementPrince2Change ManagementManaged ServicesProcess ImprovementSoftware DocumentationSdlcVendor ManagementVmwareChange ControlService-Level Agreements (Sla)Contact CentersOutsourcingInfrastructureIncident Management

ABOUT SUMITH AHMED

I have acquired progressive experience spanning all facets of IT services, underpinned by an innate ability of imparting information to both technical and non technical recipients. I am recognised as a strong team player, who is also able to work on his own initiative, committed towards the continued delivery of service excellence. In addition I have successfully managed to complete ITIL v3 \"best practice\", Agile and Prince2.Specialties: Service Desk, Service Deliervey, IT Technologies, Incident Management, Change Control, Service Operation, Helpdesk, Support

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