Sumit Singh
Regional Strategic Key Account Manager - North @Lindström
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WORK HISTORY
Regional Strategic Key Account Manager - North @Lindström
Chandigarh, IN
Implement the Service, Sales & Collections strategy to deliver differentiated services for an identified set of strategic accounts in order to enhance competitive position in the region\\\\n\\\\n- Implement a plan to improve customer experience based on feedback based on customer VOC, NPS, C-SAT scores etc.\\\\n\\\\n- Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands.\\\\n\\\\n- Customer engagement via digital medium, field interactions, formal service reviews, other engagement programs that cater to the customer’s evolving service needs.\\\\n\\\\n- Initiate service improvement plans to ensure open issues are addressed, service levels & customer commitments are met. Support.\\\\n\\\\n- Customer Retention management, Revenue enhancement, Collections.\\\\n\\\\n- Digital drive & self-service adoption resulting in cost optimization & reduced cost to serve\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
University of Lucknow
Graduation, English, Economics
Annie Besant Inter College, Gomti Nagar, Lucknow
Intermediate, Economics
Sikkim Manipal University of Health, Medical and Technological Sciences
Master of Business Administration (MBA), Business Operations & Marketing Management, A
Indira Gandhi National Open University
PGDCA, Computer and Information Sciences and Support Services, A
ABOUT SUMIT SINGH
I am an Executive MBA – \'Operations Management\', carrying along rich 17+ years of work experience, which has a blend of experience earned while working with Major Telco in India, Idea Cellular Ltd, Vodafone Cellular Ltd, DTH leader TataSky and now with Global Work Wear Service Provider- Lindstrom Group. I have been working in various roles & profile in the Customer Service Delivery function & have an in-depth knowledge of the vertical which would help in shine in all kind of service industry operations My core competency areas have been in Customer Relationship Mgmt (especially High Value/Corporate segment),Churn & Retention Mgmt,and Process Development My major exposure has been with Indian Telecom companies wherein I have worked in Service Marketing & Customer Services, however, I am always open to any kind of profile changes which suit my skill set and would provide enrichment in my profile.
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