Sudip Sarkar
Strategic Key Account Manager (North) @Lindström
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WORK HISTORY
Strategic Key Account Manager (North) @Lindström
Delhi, IN
Responsible for end-to-end Customers life Cycle management at regional level-Implement the Service, Sales & Collections strategy to deliver differentiated services for an identified set of strategic accounts in order to enhance competitive position in the region- Implement a plan to improve customer experience based on feedback based on customer VOC, NPS, C-SAT scores etc- Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands- Customer engagement via digital medium, field interactions, formal service reviews, other engagement programs that cater to the customer’s evolving service needs- Initiate service improvement plans to ensure open issues are addressed, service levels & customer commitments are met. Support- Customer Retention management, Revenue enhancement, Collections.Skills: Contract Negotiation · Strategic Negotiations · Customer Relationship Management (CRM)
EDUCATION
University of Calcutta
B.Com Honours, Accounting ,Economics
SKILLS
ABOUT SUDIP SARKAR
A seasoned professional with over 21+ years of exposure in various roles in, Segment…
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