Sumanth Krishna
Customer Success Manager @Netskope
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WORK HISTORY
Customer Success Manager @Netskope
Melbourne, AU
Adoption, Expansion and Retention of Tier 1, Tier 2 customers in A/NZ
EDUCATION
Marimallappa's Pre University College, Mysore
Pre-University, Science
Visvesvaraya Technological University
Bachelor of Engineering (B.E), Information Science & Engineering (Computer Science)
Birla Institute of Technology and Science, Pilani
Master of Science (M.S), Software Systems
SKILLS
ABOUT SUMANTH KRISHNA
20 years of experience with 17 years in Cybersecurity. A successful Customer Success Manager (CSM) working with APJ team and on global projects (managing large financial and retailer customers in Australia)Customer Success:Renewal (including quotes)AdoptionConsumptionValue realisationSingle point of contact for Post Sale activitiesEscalation ManagementStakeholder EngagementRetentionCollaboration with SE and Sales teamsCross functional team engagements to drive enhancementsProduct portfolio include - Endpoint Security, XDR, EDR, SIEM, Server Security, CASB, SSE, SWG, SD-WAN, Network Security, IPS, DLP, Cloud SecurityConsultant / Resident Customer Success Manager:Working with Sales and Pre-sales team in driving adoption and technical issues for large financial customerUse case solution and POC for below McAfee productsEndpoint Security - ENS, Application Control, Active Response, Threat Intelligence Exchange (TIE), Data Exchange Layer (DXL), EDR, XDRData Protection - DLPe, nDLPNetwork Security - Advanced Threat Defense (ATD)Server Security - MSME, MSMSVirtual Infra Security - MOVE (AV for VDI environments)Management Solutions - ePO
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