Ahmat
English Customer Expert @TP
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WORK HISTORY
English Customer Expert @TP
Jakarta Raya, ID
Supported customers across email, chat, and phone channels, assisting with fintech services such as digital payments, account usage, and transaction concerns- Reviewed and handled account and transaction cases, including payment issues and sensitive financial matters, in accordance with international financial standards- Partnered with compliance and escalation teams to manage complex cases while safeguarding customer data and maintaining trust- Provided clear product explanations while adhering to local and international banking regulations, ensuring every interaction met compliance requirements.
EDUCATION
SMA Negeri 1 Salapian
Alumni
Universitas Negeri Medan
Bachelor of Arts - BA
Tempat Belajar
Professional Human Resources Management
ABOUT AHMAT
A person with a love for Human Resources. I am looking for opportunities to make a difference and grow. I am committed to positively impacting others\' learning experiences and use my skills to do so.
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