Suhail Zahoor
Network Services Manager @Tumbledry
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WORK HISTORY
Network Services Manager @Tumbledry
Srinagar, IN
Network Service Manager | Tumble Dry | SrinagarAs the Network Service Manager at Tumble Dry, I’m responsible for maintaining a robust and reliable network infrastructure across multiple branches in Srinagar, ensuring smooth day-to-day operations and business continuity.Key Responsibilities:Managing network connectivity between all branch locations for streamlined operationsProviding IT support across departments to ensure quick resolution of technical issuesOverseeing CCTV system integration and monitoringEnsuring secure and stable connectivity of multiple devices with the company\'s main serverHandling and resolving team support tickets efficientlyMy role bridges technology and operations, ensuring Tumble Dry’s teams stay connected and productive at all times.
EDUCATION
Comtect Institute Srinager
OFC
CCNA
CCNA
Cluster University Srinager
B.A
ABOUT SUHAIL ZAHOOR
As the Logistics Manager at Tumble Dry, my core responsibilities include-**Order Assignment & Coordination**: Efficiently assigning pick-up and drop-off orders to riders based on location and availability, ensuring timely service and customer satisfaction-**Team & Order Management**: Maintaining detailed system records of all orders processed, and overseeing the workshop team to ensure smooth workflow and coordination-**Financial Recordkeeping**: Managing and updating daily financial records. I am a dedicated and results-driven professional with extensive experience in technical support, network engineering, and backend support. Currently, I serve as an Associate Technical Support at Tech Mahindra, where I provide top-tier voice-based support for Netgear routers and modems, diagnosing and troubleshooting complex network and hardware issues. I ensure prompt resolution of customer concerns, delivering effective solutions and maintaining high customer satisfaction. My strong technical skills and collaborative approach have enabled me to efficiently work with internal teams to resolve technical challenges. Previously, I worked as a Network Engineer at Airtel India, where I drove a 25% increase in network service sales by engaging with third-party partners and Local Cable Operators (LCOs). I was responsible for maintaining network performance, adhering to SLAs, and ensuring seamless service delivery through network inspections and troubleshooting. My role also involved expanding and upgrading network infrastructure while minimizing service disruptions. Before that, I led a backend support team at Jio Pvt. Ltd, where I successfully drove fiber service sales initiatives, achieving a 30% increase in customer acquisitions. I was promoted to Team Lead within three months due to my exceptional leadership and performance. In this role, I managed field teams, ensured network reliability, and supported large-scale fiber network projects.**Education & Certifications**- CCNA (Cisco Certified Network Associate) from Techboxx (2024)- Diploma in Optical Fiber Communications from Comtech Institute of Technology - Graduated from Amar Singh College **Awards & Recognition**- Certificate of Recognition for exceptional dedication and commitment at Airtel (2023)- Best Employee Award for Backend Support at Jio Pvt. Ltd.(2021) I am always looking to leverage my technical expertise and leadership skills to contribute to challenging and impactful projects. Let\'s connect and explore how I can bring value to your team!
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