Sugar Gay Isber McMillan
Technical Writer Content Development @Samsung Electronics America
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WORK HISTORY
Technical Writer Content Development @Samsung Electronics America
US
Writing for the Direct-to-Consumer division creating content for the training and field teams. Became Samsung certified in smartphone repair. Traveled to locations to work with the staff and to learn their processes. Revolutionized their SOP and created an image-based newsletter for all Samsung repair locations nationwide. Updated all content for the GenZ workforce.
EDUCATION
CLEAR LAKE
Master of Arts, Humanities/Humanistic Studies
University of Houston
Bachelor of Arts, Journalism
University of Texas
Advanced Degree, Information Technology
University of Houston
Master of Arts - MA, Humanities Visual Arts
University of Houston-Clear Lake
Master of Arts (MA), Humanities/Humanistic Studies
University of Houston
Bachelor of Arts - BA, Journalism
University of Houston-Clear Lake
Master of Arts (M.A.), Design and Visual Arts
University of Houston-Clear Lake
Master of Arts - MA, Dual degrees in Humanities and Visual Arts
The University of Texas at Austin
Certificate Program, Information Technology and Information Management
Texas Christian University
Journalism, Geology, Spanish and Ceramics
University of Houston, University Park
Expertise; Bachelor of Arts, Journalism
ABOUT SUGAR GAY ISBER MCMILLAN
Passionate about innovation and learning. I am very creative which allows me to bring…
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