Sudhir Thakur

Relationship Manager @ICICI Bank

Thane, IN

Serve as one-point of contact to the mapped customers of the bank. • Build and deepen relationship with customers to achieve increase in share of wallet and revenues through the phone banking channel. • Provide professional customer service to achieve high customer satisfaction and retention.• Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank.• Cross selling of new products and services for both new and existing customers.• Develop and maintain banking relationships with select group of customers through individualized customer service.• Generate new business to achieve defined targets in terms of number of customers, volumes and revenue for the segment.• Selling of Insta OD, while being in the Overdraft team.