Sudeshna Gurjar
Director Customer Success @Photon
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WORK HISTORY
Director Customer Success @Photon
CA
Strategic Account Leadership: Partnered with senior leaders at Citi Technology to drive workforce strategy, resource planning,and talent onboarding thus ensuring seamless delivery while strengthening long-term client alignment- Technology & Partner Strategy: Orchestrated resource onboarding, governance, and compliance while overseeing business-owned technology platforms balancing risk, efficiency, and scalability across critical operations-Operational Transformation: Redesigned processes and control frameworks to elevate operational efficiency, strengthengovernance, and embed sustainable best practices across teams-Data-Driven Insights & Financial Stewardship: Delivered executive-ready insights through dashboards and presentations, whilemaintaining rigorous oversight on expenses, forecasting, and financials to support informed decision-making-Stakeholder & Regulatory Engagement: Collaborated with leadership, Finance, Risk, Technology, Compliance, and Audit toaddress regulatory requests and drive successful business initiatives.
EDUCATION
Pune University
Post Graduate
ABOUT SUDESHNA GURJAR
Business management, Operations and Governance lead with over 20 years’ experience in Capital Markets Technology and Insurance. Currently working as a Director: Customer Success. I have an extensive experience in driving, leading and managing- Project Governance: Ensure all program/project deliveries are compliant with organizations goals. Identify risk & opportunities and mitigate it partnering with program/project managers - Workforce Governance: Headcount tracking, hiring decisions and actions - Vendor management: Managing continuity of service for contractors, fixed price contracts and software licenses - Risk & Governance: Identify risks & opportunities, process inefficiencies, opportunities, tracking open issues, support in audits, driving scorecard metrics, work effort governance - Executive Reporting: Generating key business and program reports for senior management to make decisions for client delivery - Central business processes: Setting out standard processes where the team interfaces with external teams to ensure that critical tasks are completed end to end, such as cost center maintenance, expense approvals - Communication & people engagement strategy: Promoting an inclusive culture to develop and promote our talent
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