Stuart Montgomery
Director of Service Management, Aero @Eutelsat Oneweb
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WORK HISTORY
Director of Service Management, Aero @Eutelsat Oneweb
London, GB
EDUCATION
Kingston University
BA Honours, History
Edgbarrow
N/a
SKILLS
ABOUT STUART MONTGOMERY
Dynamic and results-driven professional with extensive experience in Telecommunications, Technology & Global Service Management.Demonstrated success in scaling and evolving high-performing teams with specialisation in post-sales support and design of service wraps & architectures.Adept at navigating complexities of cross-border and diverse teams and engagements. Expert at anticipating stakeholder & client needs, developing and discussing potential solutions. Coordinated critical implementation programmes in alignment with ITIL methodologies while creating Service Management frameworks and implementing continuous improvement processes. Skilled in resource modelling, coaching, mentoring & providing escalation support for customer issues.A proven people leader & effective influencer driven to empower individuals, team cohesiveness & motivation. Specific expertise & attention placed upon customer centricity, experience & success.Commercially aware, with proven collaboration with specialised Sales Teams & direct contribution to the Sales cycle. Primary focus upon revenue growth, retention & churn.
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