Stuart Berry
Senior Change and Configuration Manager (Regulatory) @bet365
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WORK HISTORY
Senior Change and Configuration Manager (Regulatory) @bet365
Manchester, GB
Having worked in mostly ITIL Based Service Management environments for the past 15 Years, I wanted to do something different. I was successful (Back in Sep 2020) in attaining the role of Change and Configuration Manager and more recently (Sep 2023) promoted to Senior Change and Configuration Manager within bet365. bet365 being an online gaming and software development house, operate Change and Configuration Management in a more Agile way. Change and Configuration Management within bet365 offered a new and diverse way of approaching Change and Configuration Management in the Online Gaming Sector.I own the Change Management Policy and Process for bet365 including the on boarding of different countries and states (US) across the world. I have driven the strategy for Change within bet365 to ensure continued and successful expansion into the US States and across the world. I have grown the Team over the last 3 years from 22 heads to 66 heads, covering a diverse range of Change and Configuration Management Activities. I head up the Team which consists of Managers, Deputy Managers, Team Leaders, Senior Engineers and Engineers. I Manage teams in Stoke, Manchester and fully remote, building one joined up Team across multiple locations.I report into the Regulatory, Compliance and Information Officer, and some of my responsibilities include but are not limited to budget planning and submissions, wage and bonus reviews, interviewing, objectives, 1-2-1\'s, performance reviews, corrective actions, process improvements and strategic planning for future challenges. Bet365 has a fast paced Change delivery environment, which is challenging and very much rewarding.
EDUCATION
University of Chester
BTEC National Diploma, Computer Science
SKILLS
ABOUT STUART BERRY
I bring a wealth of experience & knowledge in Telecommunications, Media, Finance, Retail and Online Gaming sectors, in program, application delivery & management. Practiced in Service Management ITIL processes and procedures. An accomplished line manager, mentor & coach. Excellent working knowledge of Billing, Change, Incident, Problem & Continuity.Areas of Expertise• PRINCE2 Practitioner - Full Project Life Cycle Management• ITIL® Intermediate Examination in Release Control & Validation (Service Readiness / Introduction)• ITIL® Intermediate Certificate in IT Service Transition.(Life Cycle).• ITIL® V3 & V2 Foundation Certified• Business Continuity Planning (BCP)• Disaster Recovery (DR) Planning & Testing• Cross-functional & Direct Team Leadership• Prioritisation & Negotiation Skills• Chairing Change Advisory Boards (CAB) • Agile & Waterfall Delivery Environments• Stakeholder Engagement & Ownership• Key Metrics Tracking & Analysis• Strategic Thinking & Solution Development• Vendor Performance Management• Service, Incident, Problem Management• Technical Writing, Policy and Process Documentation.• ITSM, CRM Tools - Remedy, Helix, Jira, AMDOCS, Vantive, XMatters, Heat.Adept in cultivating relationships with key stakeholders and decision makers, across all levels to effectively manage expectations and ensure project delivery aligns with the overall strategy. Effectively manage change leveraging best practices to proactively identify and mitigate risks and impacts, to prevent business / service interruptions, and drive business & IT transformation. Experienced in creating, testing, and implementing comprehensive disaster recovery and business continuity plans, to prevent loss of critical data, and ensure the prompt return to business.* Please contact me for a updated CV for more detailed examples of my experience
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