Stuart Cole

Head of Service Management @Mole Valley District Council

Dorking, GB

Mole Valley Life promotes independence and dignity offering solutions to our residents who may require assistance in their everyday lives. With a variety of in-house services including transport, social centres and our Technology Enabled Care services where we have a dedicated and professional support team with access to the very latest innovations in both health and social environments. Mole Valley Life also works closely with Health & Social Care along with partners in the Voluntary and Charity sectors to ensure that there are clear referral pathways so that all residents can find the right individual tailored solutions. In 2017 Mole Valley Life became one of the first TEC Monitoring Centres to achieve the new Quality Standards Framework (QSF) from the industry body the TEC Service Association (TSA). The TSA devised the new framework to offer a way for service providers to check safety and quality and give TECS commissioners the reassurance. The Department of Health recently wrote to all TECS commissioners stressing the importance to only procure services from QSF accredited providers. In addition to the 24/7 answering emergency calls, Mole Valley Life also supports business with an Out of Hours service and a offers a number of solutions for those companies who have lone workers.Responsible for the overall strategy of the service, and management of budgets, sales and operations with an annual turnover of 1.5 million.