Stuart Carlile
Technical Customer Success Manager @Netskope
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WORK HISTORY
Technical Customer Success Manager @Netskope
Worked as the customer champion within the Company and drove the product adoption- Maintained and developed business and technical relationships at all levels within aligned accounts- Identified and developed potential new business or upsell opportunities within aligned accounts- Responded to customer questions on technical and business-related issues- Demonstrated and aligned product capabilities to customer goals- Conveyed customer requirements to Product Management, Marketing, and Engineering teams- Provided product guidance & best practise for assigned accounts- Led adoption of analytics tooling across Customer Success organisation. This is now used in all QBR packs- Pioneered deployment of VPN replacement product (NPA/ZTNA in large global deployment. This led to many initiatives for product improvements & remains the largest deployment to date- Ensured successful adoption of new products/customers ensuring customer retention and upsell, including private access (ZTNA), cloud firewall, advanced analytics, Data Loss Protection (DLP), behavioural analytics, Remote Browser Isolation (RBI), Enterprise browser, Digital Experience Management (DEM), Generative AI Security, SaaS Security Posture Management (SSPM), as well as Cloud Access Security Broker (CASB), Secure Web Gateway (SWG).Accounts served across financial services, pharmaceutical, biotech, aerospace, marketing, retail. Accounts assigned were in top tier ARR, or strategic customers.
EDUCATION
University of Glasgow
M.Eng, Electronics & Electrical Engineering
Institution of Engineering and Technology (IET)
C.Eng, Chartered Engineer
ABOUT STUART CARLILE
A Customer Success Leader with proven delivery of securing strategic value into customers- Focussed on $multi-million ARR (Annual Recurring Revenue) ensuring no churn- Trusted advisor to customer representing thier interests to my company, and enabling constructive partnership. This has led to many opportunities of upsell, identification of product gaps and early visibility of at-risk customers- Active CISSP with specialism in Cloud Security (SASE) and monitoring adoption of AI tools- Led many operational improvements with mindset of continuous incremental improvements across customer journey, communications & risk management- A Leader of customer-facing technical teams, developing the greatest value from technical individuals- Full project lifecycle experience and ownership/delivery on projects/programmes valued up to £14m- Strong customer focus and able to form effective working relationships at all levels- Strong skills in Budget control, Risk/Issue management, Change Control & reporting- Extensive international experience managing teams and programmes across EMEA, India & North America.
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