Steve Brown
Director, Client Relations @Ingram Micro
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WORK HISTORY
Director, Client Relations @Ingram Micro
Dallas-Fort Worth, TX, US
Directed and led cross-functional account teams and managed support/P&L process for lines of business. Oversaw OEM/Key customer list, including Samsung, Apple, T-Mobile, Microsoft, LG, Motorola, Square Trade, Phobio, HTC, ZTE, and others. Added multiple lines of new business/categories as result of organic growth/relationship development.•Steered, developed, and measured customer metrics to ensure SLAs, KPIs, and scorecard success criteria were achieved as part of program (Shipments/Receipts, TAT, Quality, Yield, Forecast Accuracy, Claims/Billing, etc.)•Directed RFP/proposal development and response and implementation activities with new/existing key customers.•Formalized the RFP process, which led to new business in excess of contract/agreement activity for all OEM/key customer certifications (both existing/new agreements.)
EDUCATION
Naveen Jindal School of Management, UT Dallas
Bachelor of Science
ABOUT STEVE BROWN
A results driven and forward thinking corporate client relations leader with expertise in OEM relations, customer care, training/service, sales support and call center management. Recognized as a cross-functional team leader and mentor with an extensive track record of success in operations planning and project management. Analytical in problem-solving approach, perpetually driven to achieve corporate objectives while shepherding multiple projects to fruition. Experience and expertise includes: √ Customer/Account Management √ Business Development √ 3PL - Forward/Reverse Logistics √ Innovation/Leadership/Coaching √ Call Center Operations √ Training - Web/CBT/Classroom √ Outsourcing - Offshore/Nearshore √ Process Improvement √ Vendor Management √ Knowledge Management √ Data Analysis/Trending √ Change Management
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