Steven Ansell
Collaboration Solutions Architect @TD SYNNEX
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WORK HISTORY
Collaboration Solutions Architect @TD SYNNEX
Delivering expert pre-sales product and technical consultation that empowers resellers and end-customers to succeed. I specialise in designing and recommending best-fit solutions across UCaaS and CCaaS platforms from leading vendors including Cisco, Microsoft, Zoom, and Five9. My role ensures partners and clients make informed decisions, maximise ROI, and stay ahead in a rapidly evolving communications landscape.
EDUCATION
Roseville High School
Graduated, Art
SKILLS
ABOUT STEVEN ANSELL
I’ve been in the technology industry since 1994, with a career spanning IT support, field engineering, project management, and pre-sales. While I began in desktop and networking, my focus quickly shifted to telecommunications, starting with legacy voice systems, evolving through CTI applications, and embracing VoIP since I work as a Solutions Architect with over 25 years of experience in UCaaS and CCaaS, helping organizations modernize communication through cloud-first, vendor-agnostic solutions that deliver real business value.I work extensively across leading platforms:Cisco – Covering the full collaboration portfolio, including cloud and on-premises solutions, video technologies, and Webex.Five9 – Supporting the complete cloud contact center offering.Microsoft – Focused on Teams Phone and video collaboration.Zoom – Focused on Zoom Phone, Zoom Contact Center, and video capabilities.Beyond platform-specific expertise, I have deep experience in designing and integrating video solutions across diverse environments, from boardroom setups and huddle spaces to large-scale conferencing and hybrid work deployments. I focus on interoperability, user experience, and ensuring video becomes a seamless part of the collaboration journey.Certified across all these platforms, I bring a consultative, solution-driven approach to every engagement, whether it\'s designing architecture, supporting sales, or guiding clients through transformation.My goal is to continue growing in the UCaaS and CCaaS space, with a strong focus on how AI is reshaping customer and employee experiences across communication platforms. It’s an exciting time to be part of a field that’s evolving faster than ever.
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