Aniruddh Gour

Senior Cloud Engineer @TD SYNNEX

IN

Proactively resolved Microsoft 365 support tickets, focusing on complex issues such as multi-factor authentication setup, SharePoint permissions, and Teams integration errors. Utilized PowerShell scripts for bulk user management and streamlined workflows, resulting in a 25% reduction in resolution time and enhanced user productivity.• Expertly managed Azure incidents, addressing intricate challenges involving Azure Active Directory, virtual network configurations, and Azure Functions troubleshooting. Implemented Azure Monitor and Application Insights to proactively identify performance bottlenecks and optimize resource allocation, leading to improved service availability and security compliance.• Streamlined the resolution of AWS support requests, including advanced troubleshooting of EC2 instance connectivity issues and S3 bucket permission settings. Employed AWS CloudTrail and CloudWatch to monitor usage patterns and automate alerting, which enhanced incident response times and minimized downtime.• Developed and maintained a comprehensive knowledge base, documenting technical workflows, common troubleshooting steps, and configuration best practices for both MS365 and cloud environments. This resource not only improved team efficiency but also served as a vital training tool for onboarding new staff.• Facilitated engaging training sessions on MS365 and cloud technologies, covering topics such as Power Automate, Azure DevOps, and AWS services. Utilized hands-on labs and real-world scenarios to empower users with practical skills, resulting in a noticeable decrease in support tickets related to user errors and increased operational self-sufficiency.

Rajiv Gandhi Prodyogiki Vishwavidyalaya

Master of Computer Applications - MCA

Acropolis Institutions

Bachelor's degree in Computer Application