Steve Wright
Emea Service Delivery Lead Mbg & Uki Pc Delivery Lead @Lenovo
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WORK HISTORY
Emea Service Delivery Lead Mbg & Uki Pc Delivery Lead @Lenovo
Leading end-to-end service delivery across KPIs, customer experience, and cost performance. I manage and grow the Service Delivery Management team, develop the delivery strategy, and design the service-delivery network. Partnering with internal teams and external providers, I ensure our services are delivered consistently, efficiently, and to a high standard.
EDUCATION
University of Lancashire
Msc Logistics and Supply Chain management, Logistics and Supply Chain
University of Lancashire
Retail Management with Marketing
SKILLS
ABOUT STEVE WRIGHT
With over a decade of professional experience, I specialize in service delivery and customer experience management. As EMEA Service Delivery Lead at Lenovo, I am committed to driving operational excellence, enhancing customer satisfaction, and optimizing cost performance. By leveraging my expertise in end to end management, I align delivery strategies with organizational goals and foster collaboration across teams to achieve sustainable solutions. My mission is to enable scalable, efficient service-delivery networks while finding new ways of doing things as the markets evolve. At Lenovo, I lead end-to-end service delivery across the EMEA region for MBG and UKI PC, managing KPIs, customer experience, and cost performance metrics. I have built and grown a high-performing Service Delivery Management team while developing and refining delivery strategies. By collaborating with internal teams and external providers, I ensure that services are delivered consistently and to a high standard.
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